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Oct 9, 2025

Alorica Expands In India | Cebu BPOs Flagged | Philippines Bill To Protect Employees

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Oct 2, 2025

Concentrix Shares Drop | New NiCE CX President | AI washing in CX

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Sep 25, 2025

$100K visa fee | Ubiquity grabs Peak Support | AI bot answers 50k calls

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Sep 18, 2025

TP off Stock Index | AT&T's New AI Receptionist | Middle Management in Crisis

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Recent editions

Explore the archive

Looking for earlier issues? The full back catalogue is ready for you to browse.

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Every edition
all in one place.