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Jan 29, 2026

Latin America's Quiet BPO Shift | Philippines BPOs Face Worker Reckoning | U.S. Morale...

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Jan 22, 2026

Unilever Weighs Hyderabad Expansion | Google Steps into Contact Centers | Breez AI...

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Jan 15, 2026

iQor Acquires OP360 | Firstsource Acquires TeleMedik | UK BPO Strike Action

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Jan 8, 2026

Execution Season | Turning 2025 signals into 2026 decisions

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Explore the archive

Looking for earlier issues? The full back catalogue is ready for you to browse.

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Every edition
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