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Apr 9, 2026

EU Invests in Kenya | CX Costs Rise Faster | Korean Regulators Target Call Centres

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Apr 2, 2026

Capita Restructures Contact Center | TTEC Expands in Egypt | Cape Town Moves Upmarket

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Mar 26, 2026

Serco Helpline Wins | Concentrix Margins Under Pressure | AI Hits Operations

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Mar 19, 2026

Zimbabwe Targets Global Market | Bangladesh Stalls After Two Decades | Salesforce...

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Every edition all in one place.

Recent editions

Explore the archive

Looking for earlier issues? The full back catalogue is ready for you to browse.

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Every edition
all in one place.