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Alorica Expands In India | Cebu BPOs Flagged | Philippines Bill To Protect Employees

Staff Layoffs Rising | AI Adoption Dips | No Real Live Support

iQor Acquires JumpCrew | Peopleware Partners with LabourGenie | OpenAI Launched...

Microsoft Cuts Jobs | Bangladesh Bets Big | 'Click to Cancel' Rule Blocked

Concentrix Adds 1,800 Jobs in Philippines | 50-seater Operations Expand Rapidly | Do Cu...

TP Worker Walkout | Atento's New CCO | Attendance Policy Limitations

TP Expands in Cape Town | $255m ICT Bet in Egypt | AI Agent Fabricates Policies

Concentrix, Samsung B2B Center | AI Advice for CX | New Unmissable Resources

Concentrix Shares Drop | New NiCE CX President | AI washing in CX

TELUS Corp X TELUS Digital Acquisition | Alorica Scales in Cairo | LayerX $101M Automat...

US Bill Targets Offshoring | Unions Push Back on CBA | AT&T Expands CX Toolkit

Capgemini set to acquire WNS | Sky takes $47M hit | Google hit by EU antitrust complaint

Agents Lack Self Service Promo | BPO AI Tools Limited Shelf Life | Hackers Pose as IT S...

TTEC Expands in India | Klarna Brings Back Humans | AI Erodes Employee Motivation

Google's agentic AI upgrades | KPO replacing BPO in PN? | The rise of fake job seekers

$100K visa fee | Ubiquity grabs Peak Support | AI bot answers 50k calls

Thoma Bravo’s $2B Verint Grab | Surveys a CX Blind Spot | Why Do Employees Seem Happier?

NICE Drops $955M on Cognigy | Fusion CX Expands Beyond Manila | AI Adoption Success S...

Hybrid's Here to Stay | Guest Services Get Cut | AI Adoption Gaps Grow

Accenture Promotes 50k Employees | Cape Town BPO Jobs Grow 10k+ | Philippines Wins $79M...

Airbnb's AI Resolving 90% of Issues | Adopting AI? Think Customer First | Global CX Nee...

Teleperformance Doubles Down on Ghana | Is this the era of Consumer Dictatorship? | How...

TP off Stock Index | AT&T's New AI Receptionist | Middle Management in Crisis

Culture Shapes CX Strategy | Zoom Launches AI Receptionist | MIT: AI Projects Are Failing

Firstsource to Acquire Pastdue | Microsoft's New AI Enhancements | Call Centers Want Mo...

VXI Targeting Egypt Expansion | Verizon's New Proactive AI Assistants | Klarna CEO Rele...

CCaaS Opportunity | Can AI be trusted? | BPOs Outpacing IT Giants

New Microsoft Teams Unify Contact Center Model | M&S Cyberattacks Show Gap in CX | What...

Huge Customer Data Leak at Samsung | The Value of Lateral Career Moves for Teams | Eras...