No-Bull Q&As | BPO Bullhorn

Candid interviews with BPO & CX industry insiders and experts...without the bull!

Peter Ryan: How to Keep Client Relationships Strong During a Merger

Peter Ryan, one of the world's most respected outsourcing analysts and advisors, shares priceless advice for BPOs in the merger process.

Sadiq Mohammed: Are BPOs Underselling Their True Value?

What standard BPO practices do enterprise buyers think are flawed, and where does the actual value of this industry lie?

Dave Seaton on Customer Journey Myths & Mistakes

Dave Seaton, a top customer journey mapping thought leader and consultant, stops by to debunk a few myths about the process.

Phil Fersht on The Great Services Transition: The End of Traditional BPO?

By popular demand, we coraled mega-analyst Phil Fersht, CEO and Founder of HFS Research, to tap into his vast knowledge of BPO.

Monika Röhr-Łukasik: Poland as a Hub for Multilingual BPO

Monika Röhr-Łukasik, who heads up the Polish market for Foundever, shares what makes Poland a worthy hub for multilingual BPO talent.

Bryce Maddock on AI's Impact on Jobs and Human Relevance in BPO

TaskUs CEO Bryce Maddock talks about the new jobs and roles that are emerging in the BPO industry as AI becomes more prolific.