Atlanta was the BPO/CX hotspot of the day on May 2nd, 2024, with CxOutsourcers attracting global BPO leaders, analysts, and enterprise decision-makers to share ideas and make meaningful connections.
Here are the main takeaways we picked up from the event for BPOs:
India is the number-one most favored offshore destination in the Ryan Strategic Advisory Omnibus Survey, 2024.
Storytelling has become the ultimate way to stand out in an industry where differentiation is challenging.
Data clean-up and analysis are the top priorities to get started with AI models.
Tell clients everything you know about their customers to ensure shared success.
Emerging locations to consider for BPO delivery: Guyana, Merida (Mexico), Amman (Jordan), Kosovo, Kigali (Rwanda), Lagos (Nigeria), Addis Ababa (Ethiopia), Moldova, Belize, and Guatemala.
If community and shared learning are important to you, don't miss the 2025 CxO event in Munich, Germany.
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